L of a Bake – Terms & Conditions
These terms and conditions apply to orders placed through the L of a Bake website. By placing an order, you agree to the terms below.
Orders and payment
All orders must be paid for in full at the time of ordering unless otherwise agreed.
Your order is confirmed once payment has been successfully received and you receive confirmation of your order.
Please check all order details carefully before completing your purchase, particularly the product, quantity, collection date and collection location.
If you notice an error after ordering, please contact us as soon as possible. We will do our best to help, but changes cannot always be made once preparation has started.
Pre-orders and made-to-order products
Many of our products are baked or prepared specifically for pre-orders and seasonal collections.
Where a product has a specified collection date or time, customers are responsible for collecting their order within the stated collection period.
If you are unable to collect your order, please contact us as soon as possible.
Orders that are not collected within the agreed collection period may be donated or disposed of due to the perishable nature of the products. Refunds will not normally be provided for orders that have been prepared but not collected.
This does not affect your statutory rights.
Cancellations and refunds
Our products include fresh, perishable and made-to-order food.
The usual cancellation rights that apply to many online purchases do not necessarily apply to goods that are made to order or liable to deteriorate or expire rapidly.
If you need to cancel an order, please contact us as soon as possible. Where preparation has not started, we will always try to accommodate reasonable cancellation requests.
Once ingredients have been purchased specifically for an order or preparation has begun, we may be unable to offer a cancellation or refund.
Nothing in these terms affects your statutory rights. If an item supplied by us is faulty, not as described, or we are unable to fulfil your order, please contact us so that we can put things right.
Collections
Collection dates, times and locations will be shown on the relevant product listing or provided when ordering.
Please ensure you select the correct collection option where alternatives are available.
We cannot guarantee that an order will remain available after its stated collection period, particularly where it contains fresh or perishable food.
Once an order has been collected, responsibility for its transportation, storage and handling passes to the customer.
Please follow any refrigeration, storage or use-by instructions supplied with your order.
Allergens
L of a Bake handles all major allergens within our kitchen.
Because of the risk of cross-contamination, our products are not suitable for people with food allergies.
Ingredient and allergen information is available for our products. If you require information about the ingredients or allergens in a particular product, please contact us before placing your order.
Customers are responsible for ensuring that products are suitable for themselves and for anyone they intend to give or serve them to.
We take allergen information seriously. We will not knowingly substitute an ingredient where doing so would alter the declared allergen information without taking appropriate steps to inform the customer.
Product appearance
Everything we make is handmade, so there will naturally be some variation between products.
Photographs on our website and social media are representative of our products. Colours, decoration, size and appearance may vary slightly from photographs without affecting the quality or nature of the product.
Ingredients and substitutions
Occasionally an ingredient, decoration or branded item may become unavailable.
Where necessary, we may make a reasonable substitution with an item of similar or greater quality or value.
We will not make a substitution that materially changes the product or its declared allergen information without contacting you where appropriate.
Availability
All products are subject to availability.
We reserve the right to limit quantities or stop accepting orders when we have reached our production capacity.
Very occasionally circumstances outside our reasonable control may mean that we are unable to fulfil an order. If this happens, we will contact you as soon as possible and offer an appropriate alternative or refund.
Incorrect or damaged orders
Please check your order when you collect it wherever reasonably possible.
If there is a problem with your order, please contact us as soon as possible and provide photographs where relevant so that we can investigate and put things right.
Nothing within these terms limits your legal rights where goods are faulty, not as described or otherwise do not meet the standards required by law.
Personalised and bespoke orders
Personalised, customised or bespoke products are made specifically for the customer.
Once work or preparation has begun, these orders cannot normally be changed or cancelled unless we agree otherwise.
Please check spellings, dates, colours and other personalised information carefully when ordering. We cannot accept responsibility for errors in information supplied by the customer.
Prices
All prices shown are the price payable at the time the order is placed.
We may change our prices at any time, but a subsequent price change will not affect an order that has already been confirmed and paid for.
If an obvious pricing error occurs on the website, we reserve the right to contact you before fulfilling the order and either correct the error with your agreement or cancel and refund the affected order.
Website information
We make every reasonable effort to ensure that product descriptions, prices and other information on our website are accurate.
Occasional errors may occur. If we discover an error that materially affects an order you have placed, we will contact you as soon as reasonably possible.
Privacy
Personal information provided when placing an order will be used to process and manage your order and in accordance with our Privacy Policy.
Payment information is processed through the payment provider used by our website and is subject to that provider’s security and privacy arrangements.
Contacting us
If you have a question or problem with an order, please contact L of a Bake using the contact details provided on our website.
We would always rather you contact us promptly if something has gone wrong so that we have the opportunity to resolve it.
Your statutory rights
Nothing in these terms and conditions is intended to exclude, restrict or replace any rights you have under UK consumer law.